Thème Astral
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Terms and conditions of sale

This is a courtesy translation; the French version prevails.

1. Purpose and seller identification

These terms govern the sale of personalised astrological readings (natal chart, year-ahead chart or solar return, baby chart, gift chart, couple chart: digital PDF documents, produced and validated individually by the astrologer), personalised written answers to one question (“One question for the astrologer”, 200 to 300 words, delivered by e-mail within 24 hours) and live astrological consultations by video call by Mathieu Altavilla, sole trader (entrepreneur individuel, French micro-enterprise), trading as Mon Thème Astral, 11 rue Maryse Bastié, 75013 Paris, France, SIREN 130957889, APE code 96.09Z (contact@montheme.fr, phone +33 7 69 25 19 82), to any consumer. Placing an order implies acceptance of these terms.

2. Products and prices

  • Full birth chart reading: 29 € incl. VAT (25 to 35 pages, delivery within 24 hours)
  • Year-ahead chart (solar return): 29 € incl. VAT (15 to 20 pages, delivery within 24 hours)
  • Baby birth chart: 29 € incl. VAT (20 to 25 pages, delivery within 24 hours)
  • Birth chart to gift: 29 € incl. VAT (25 to 35 pages, delivery within 24 hours)
  • Couple chart (synastry): 29 € incl. VAT (30 to 40 pages, delivery within 24 hours)
  • Live chart reading (video call): 59 € incl. VAT (30 min + summary, delivery slot within 7 days)
  • One question for the astrologer: 9 € incl. VAT (Focused answer, delivery within 24 hours)

Prices are shown in euros, all taxes included. VAT not applicable, article 293 B of the French General Tax Code (micro-enterprise VAT exemption). PDF readings are digital content supplied without a physical medium: a PDF file readable with any common reader (computer, phone, tablet), without technical locks, printable. Each reading is written individually by Mathieu Altavilla from the birth data provided; the stated delivery time runs from receipt of payment and complete data.

3. Order and payment

The order is confirmed after payment by bank card (secure payment processed by Stripe; the seller never has access to the card number), or by secure payment link sent by e-mail. The customer undertakes to provide accurate birth data; an error in data supplied by the customer is not a lack of conformity, and the reading is then redone under article 6. An invoice is sent by e-mail with the delivery.

4. Delivery

The reading is delivered by e-mail as a PDF within the stated time (24 hours for every reading), from receipt of payment and complete data. If data is incomplete, the time runs from its receipt. If the reading is not received, check your spam folder then write to contact@montheme.fr: it is resent immediately.

5. Video-call consultation

The consultation lasts thirty minutes, on Google Meet. After ordering, the customer receives an e-mail to choose a slot within seven days. The appointment may be rescheduled free of charge up to 24 hours before the scheduled time (by e-mail); a rescheduling requested less than 24 hours before, or a no-show, counts as the service having been provided, except in cases of force majeure. If the seller is unable to attend, a new slot is offered or the consultation is fully refunded. After the session, the customer receives their chart as a PDF and a written summary by e-mail; the session is not recorded.

6. Right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to: goods and content made to the consumer’s specifications and clearly personalised (3°); digital content supplied without a physical medium whose performance has begun after the consumer’s prior express consent and express waiver of the right of withdrawal (13°); services fully performed before the end of the withdrawal period with the consumer’s express consent (1°). By ticking the box provided at checkout, the customer expressly requests that the writing of the reading (or the preparation of the consultation) begin immediately, and expressly acknowledges losing the right of withdrawal from that moment. As long as writing has not begun, cancellation remains possible by simple e-mail to contact@montheme.fr, with a full refund.

7. Guarantee and conformity

In the event of a calculation error attributable to the seller, or of a passage lacking clarity, the reading is corrected or completed free of charge on simple request to contact@montheme.fr. The customer benefits from the legal guarantee of conformity for digital content and services (articles L224-25-12 et seq. of the French Consumer Code). As a personalised reading cannot be “returned”, no refund is due solely because the interpretation does not match the idea the customer had of themselves.

8. Intellectual property

The delivered reading is intended for the personal use of the customer or of the person it is given to. Its resale, reproduction for commercial purposes or public distribution are prohibited. The customer may quote extracts privately.

9. Nature of the service

Astrological readings and consultations are tools for self-knowledge and personal development, based on the seller’s astrological interpretation. They constitute neither medical, psychological, legal nor financial advice, nor a prediction, and do not replace consulting a health professional. The customer remains solely responsible for their decisions.

10. Personal data

The customer’s birth data, e-mail and name are processed only to produce and deliver the order, then kept for the duration of accounting obligations (ten years for invoicing records, without the detailed birth data). Details and rights: privacy policy.

11. Disputes and mediation

These terms are governed by French law. In the event of a dispute, the customer first writes to contact@montheme.fr; an amicable solution is sought within 15 days. In accordance with articles L611-1 and L616-1 of the French Consumer Code, the customer may then turn, free of charge, to the consumer mediator the seller belongs to: contact details provided on request at the address above (membership in progress with an approved mediator). They may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.